Because we want you to find your way about the Boehringer Ingelheim Applicant Tracking system (Taleo) or your Taleo profile we created a list of the most frequently asked questions and their answers. Please check first if they solve your problem. If you still have any questions concerning your application don’t hesitate to contact us.
Q: When I try to create a profile, I receive a message stating that my email address is already in use. How can access my profile when this happens?
A: If you receive this message, it means that your email address is already attached to a user profile in Taleo. If you are unsure of your user name/password are you can use the Forgot your user name (link is external) or Forgot your password (link is external) tools at the login page.
Q: How can I make general changes to my Taleo candidate profile without updating a specific application (ex. last name, address, phone number)?
A: To access your general candidate profile, visit the Taleo Job search homepage and click My Profile (link is external) on the top-right portion of the screen. You will be prompted to enter your user name and password. This will allow you to make changes to your personal information and attachment (resume, cover letter, etc.). Please note that you will not be able to make job-specific changes and the general profile does not denote an application.
Q: Do I have to create a new profile for every application?
A: No! Please log in again with the same user name and password.
Q: I have multiple candidate profiles and want to consolidate them to one. How can I go about doing so?
A: It may so happen that you’ve accidentally created a second profile trying to apply to a new requisition or because you couldn’t remember your user name from the past. When you have multiple profiles and wish to use one, please reach out to the local Talent Acquisition contact in the country you apply to. They will be able to assist in consolidating your profiles. Please click here for contact selection.
Q: I received an error message in my application stating that the file size of my resume was too large to attach. What does this mean and how can I ensure it is attached to my profile?
A: When you receive this error message, it means that the file size of your resume is larger than 5MB. Unfortunately, the applicant tracking system is unable to accept files larger than that size. This is often caused by special formatting/characters in .PDF files or images included on your resume. To ensure your resume attaches to your profile, make sure it does not exceed the 5MB size limit prior to your application.
Q: How can I create a Job Alert?
A: After successfully logged in to Taleo, please click on your user name and open the menu point “Account“.
Please scroll down to the last point “Correspondences“ and click on “Edit“ on the right corner.
The Account Editor will be opened. Please check mark the box stating “Send me an email notification whenever a new position matching my profile is posted (job posting notification)”. The profile can also be edited by entering the system via Login → Username → Profile .
Q: I was informed by the recruiter I am working with that a position is posted, however I’m unable to see the position on the career page.
A: If the recruiter has confirmed that the position is posted externally and you are receiving a message that the position is no longer posted, the issue may be associated with your internet “cache” (temporary files, cookies, and browsing history). You can clear your cache by accessing your internet options on your browser and deleting browsing data.
Q: How can I upload additional documents to my submitted application?
A: If you want to add something to a completed submission, please log into your account and go to My Jobpage (link is external). There you can find a summary of all your application. Please click on “View/Edit Submission” and scroll down to the section “Attachments”. Use the “edit” button and attach the new document you want to add. If this option does not work (e.g. because the requisition is not online any more und therefore you do not have the option to edit the submitted application any longer), please go to “My profile” and attach the document there.
Q: How can I be sure my application was submitted correctly?
A: You receive an automatic confirmation e-mail for every application which refers to the position you applied for – please check also your spam mails and if your e-mail address is spelled correctly in your user account.
Q: Do I have to upload my documents to every application?
A: Please only upload new documents (e.g. cover letter) which are relevant only for this specific submission. All documents that you already uploaded and haven’t changed (e.g. CV, certificates) remain in your account and only have to be marked as relevant for the new application.
Q: How can I change the language of the correspondences I receive?